Please call us at 860-620-0325 to schedule an appointment.
WE REQUIRE FULL PAYMENT AT THE TIME OF SCHEDULING. We cannot schedule any appointment without receiving full payment. If you cancel or do not come to your appointment, you will be refunded 80% of the payment and 20% will be kept as a cancellation/no show fee. If you are unable to make your appointment please notify us as soon as possible (email or call us, please leave a message if necessary. We are not in the office everyday). We will reschedule your appointment if you give us 48 business hours (Monday-Friday) notice.
Spay/Neuter services are available for most cats that are at least 3 lbs / 3 months. On the morning of your appointment, our doctors will give your cat a pre-surgical exam. Please scroll down to view the examples of health concerns that might lead to your cat being declined.
Arriving late for discharge means you will miss discharge instructions. Please be on time.
For the safety of animals, staff and other patrons ALL cats must be brought into the clinic in a SECURE, HARD-CASE CAT CARRIER ONLY. No boxes, cardboard crates, dog crates, purses, tote bags, hampers, leashes, etc. NOTHING BUT A DESIGNATED HARD-CASE CAT CARRIER WILL BE ACCEPTED. The cat will not be admitted in an improper carrier. You will be turned away or charged a fee if we need to transfer the cat to one of ours (depends upon availability of clinic carriers). ONE (1) CAT/KITTEN PER CARRIER.
State law requires that ALL companion animals be up to date on rabies vaccines. If your cat is up-to-date on the rabies vaccine, please bring their rabies certificate (NOT THE TAG) with you on the morning of surgery. If your cat is not up to date or you do not have proof of rabies, we will vaccinate them on the day of surgery.
Animals adopted from municipal pounds or shelters are eligible to receive a Pound Voucher. These vouchers cover the entire cost of surgery, rabies, feline distemper, and a nail trim for cats. Cats with any complications that lead to an extended surgery are subject to additional charges. We encourage you to visit your local pound or shelter, there are many highly adoptable animals waiting for you!
Declines: Our Veterinarians reserve the right to decline any cat for surgery. Reasons including but not limited to: illness, injury, overweight, underweight, size, preexisting conditions, heat, skin issues, breathing difficulties, heart murmurs, behavioral issues, etc.
Illness/Injury: If your pet is showing any signs of illness or injury, such as but not limited to: coughing, sneezing, runny eyes/nose, constipation/diarrhea, urinary issues, decreased appetite/energy, etc they will be declined for surgery. We cannot accommodate sick animals and a sick animal in the clinic puts ALL the other animals in DANGER. Do not bring a sick animal to the clinic, please reschedule.
Older, Overweight, Preexisting conditions: Any animal who requires extra time in surgery due to age, pre-existing surgical discoveries, weight or any complications during surgery will be charged accordingly.
Pregnant Cat, Cats that have been bred: Pregnant cats, as well as cats that have had a litter(s) in the past, can also increase the length of surgery. Extended surgery due to multiple litters will be charged accordingly.
Kitten: New HOPE Clinic strongly recommends (but does not require), for the health and safety of your cat / kitten, that your pet be inoculated for all infectious feline diseases a minimum of four(4) weeks prior to your appointment at New HOPE. We can provide your pet with boosters and / or rabies vaccines upon request. Kittens must be at least 3 lbs / 3 months.
All appointments can be made by calling the clinic at: 860-620-0325. Thank You!