NO EXCEPTIONS: For the safety of animals, staff ,and other patrons EACH FRIENDLY CAT MUST BE BROUGHT TO CLINIC IN A  HARD-CASE CAT CARRIER ONLY. No boxes, cardboard carriers, dog crates, purses.. NOTHING BUT A DESIGNATED HARD-CASE CAT CARRIER. The cat will not be admitted or seen in an improper carrier. You will be turned away. One (1) CAT/KITTEN PER CARRIER.

Park in rear of building (pull through fence)when you arrive. PLEASE BRING FRIENDLY CAT (in carrier) WITH YOU INSIDE TO REGISTER.  Enter front of the building. Leave feral cats (wild and in appropriate sized humane traps) in car  until registration is complete.

Animals must be in good health. If your pet is showing any signs of injury or illness such as, but not limited to, coughing, sneezing, runny eyes, vomitting, diarrhea, underweight or overweight he or she may be declined for surgery. See your regular veterinarian for care first, and then re-schedule surgery when your pet is healthy.

7:00 AM  Drop Off:  Allow 20 -40 minutes for admission. LATE ARRIVALS MAY BE TURNED AWAY.

  • Please call the clinic at 860-620-0325 for the latest appointment availability: 7:00 AM is drop off time for all cats, on any surgical day. We cannot accept late arrivals.
  • Enter front of building, bringing friendly cat in carrier in with you (ferals in traps to remain in your vehicle).
  • Complete paperwork for admission. Our paperwork is a three-part carbonless form; it cannot be faxed or e-mailed

All friendly cat appointments must be prepaid before arrival (See Pay Page).

FERAL/WILD Trapped Cats:

Same Drop Off Instructions as Above

If you can handle the cat, IT IS NOT FERAL. New HOPE clinic will determine if cat is Feral or Socialized (friendly) and charge accordingly. For more info:

NO EXCEPTIONS: All feral cats must be transported to and from our clinic in standard sized humane traps. THE TRAP MUST BE COVERED. This is for the safety of the cat, the caretaker and our staff. Feral cats must be returned to their place of origin (where they live). Releasing a cat into a new area after surgery is inhumane!

The Feral cat package is not for tame or pet cats. If you can handle the cat, IT IS NOT FERAL. If we determine that the cat is tame (socialized), the fee for friendly cats will be charged.



  • All Cats (friendly and feral) will be discharged at 4:00 PM on the same day of surgery.  We reserve the right to adjust this time depending upon volume, weather, etc. You will be notified of any changes by phone whenever possible. Late fees begin at 4:30 PM (or 30 minutes past the designated pick up time). It is a $25 fee per half hour.

BUY A PLASTIC “CONE” (E-Collar) FOR YOUR FRIENDLY CAT. New HOPE Clinic does not provide this. YOU WILL NEED THIS. BUY ONE.  IT IS FOR YOU TO PUT ON AT HOME!  (not for ferals!)
It is IMPORTANT that you purchase an e-collar (a cone for around the head) and put it on your pet after surgery which will prevent your pet from licking the area. You may also purchase Bitter Orange/Apple spray or Yuk Gel ointment from a pet store and apply to the area around the incision site. If this instruction is not followed, the incision can be licked open and become infected. This is considered self trauma and New HOPE Clinic will not cover your cost if it leads to a trip to your regular vet or to an emergency hospital.

If any additional medical treatment or medication was needed during surgery or your cat is leaving with medication,  you will need to pay for these additional charges before taking your pet home. . We accept cash, Visa, MasterCard, and debit cards.

Your pet has undergone major surgery and anesthesia. Your pet has also been sedated to lessen pain following surgery; therefore, your pet’s behavior may be slightly altered for the next 24 hours. For example, your pet may be grouchy, hissy, aggressive or very quiet and fearful. These personality changes are temporary. Their normal personality will return in roughly 48 hours. Keep young children and other pets away from cat(s) that had surgery for at least 48 hours after surgery.

Learn More About Before and After Care