Please call us at 860-620-0325 to schedule an appointment.
WE REQUIRE FULL PAYMENT AT THE TIME OF SCHEDULING. We cannot schedule any appointment without receiving full payment. If you cancel or do not come to your appointment, you will be refunded 80% of the payment and 20% will be kept as a cancellation/no show fee. If you are unable to make your appointment please notify us as soon as possible (email or call us, please leave a message if necessary. We are not in the office everyday). We will reschedule your appointment if you give us 48 business hours (Monday-Friday) notice.
Spay/Neuter services are available for most dog breeds that are at least 3 lbs / 3 months. On the morning of your appointment, our doctors will approve or decline your dog during the pre-surgical exam. Please scroll down to view the examples of health concerns that might lead to your dog being declined.
*currently no surgery on Mondays
State law requires that ALL companion animals be up to date on rabies vaccines. If your dog is up-to-date on the rabies vaccine, please bring their rabies certificate with you on the morning of surgery. If your dog is not up to date or you do not have proof of rabies, we will vaccinate them on the day of surgery.
Animals adopted from municipal pounds or shelters are eligible to receive a Pound Voucher. These vouchers cover the entire cost of surgery, rabies, canine distemper/parvo, and a nail trim for dogs up to 75 lbs. Dogs over 75 lbs and/or dogs with any complications that lead to an extended surgery are subject to additional charges. We encourage you to visit your local pound or shelter, there are many highly adoptable animals waiting for you!
Declines: Our Veterinarians reserve the right to decline any dog for surgery. Reasons including but not limited to: illness, injury, overweight, underweight, size, preexisting conditions, heat, skin issues, breathing difficulties (brachycephalic), heart murmurs, behavioral (aggression, fear, etc) etc.
Illness/Injury: If your pet is showing any signs of illness or injury, such as but not limited to: coughing, sneezing, runny eyes/nose, constipation/diarrhea, urinary issues, decreased appetite/energy, etc he or she will be declined for surgery. We cannot accommodate sick animals and a sick animal in the clinic puts ALL the other animals in DANGER. Do not bring a sick animal to the clinic, please reschedule.
Older, Overweight, Preexisting conditions: Any animal who requires extra time in surgery due to age, pre-existing surgical discoveries, weight or any complications during surgery will be charged accordingly.
In Heat, Pregnant Dogs, Dogs that have been bred:There is a higher risk if your dog is in heat, pregnant, or has had a litter(s). It is best to wait until your dog is no longer in heat, a minimum of 30 days past the end of visible heat is recommended. A female dog’s internal organs may continue to be swollen and may cause extended surgical length even if there no external signs of heat. Dogs in heat are at greater risk of having bleeding problems. Pregnant dogs, overweight dogs, as well as dogs that have had a litter(s) in the past, can also increase the length of surgery. Owners will be charged accordingly.
Puppies: New HOPE Clinic strongly recommends (but does not require), for the health and safety of your dog / puppy, that your pet be inoculated for all infectious canine diseases a minimum of four(4) weeks prior to your appointment at New HOPE. We can provide your pet with boosters and / or rabies vaccines upon request. All puppies must be at least 3 pounds / 3 months.
All appointments can be made by calling the clinic at: 860-620-0325. Thank You!